Local Governments also have an opportunity to benefit from this advanced technology.
AI deals with the simulation of intelligent behavior in computers; the capability of a machine to imitate intelligent human behavior. It refers to systems capable of performing tasks that historically required human intelligence. These tasks include recognizing speech, making decisions, and identifying patterns. AI is an umbrella term that encompasses various technologies, such as machine learning, deep learning, and natural language processing (NLP).
Following are some use cases of how Local Governments can benefit from AI.
1) Local Governments Can Run More Efficiently.
A top benefit of A.I. is that it enables an organization to become more efficient at structuring chief operating tasks. When cities and counties run efficiently, more is accomplished with less, and our communities have a lot to accomplish with never-quite-enough resources and tight budgets. A.I. can help managers stay on top of policies and identify the initiatives that matter most to citizens.
2) Local Governments Can Focus on Their Residents.
A.I. plays a big role in delivering personalized user experiences, creating a more personalized connection for a local government to its residents by adapting to their specific needs.
The work of city hall directly impacts the everyday lives of residents. Using A.I. to analyze feedback from citizens about this impact facilitates the shaping of policies and initiatives that address the most important issues. In North Carolina, for example, government offices realized that they could help speed up the process of responding to residents’ questions with the help of a chatbot. With fewer calls to respond to, government offices could dedicate more resources and time to other community projects, while being more responsive to citizens.
3) Local Governments Can Remove a Great Deal of Bias
People are prone to bias and subjective decision-making because we’re human, making decisions that require objectivity – such as hiring – much more difficult. A.I. can circumvent some of our inherent bias. It does this by only considering variables that are relevant to a decision.
4) Local Governments Can Make Data-Smart Decisions and Get that Extra Edge for Under-Resourced Departments
A.I. can help organizations do things that they may not otherwise have the staff capacity to do. A.I. can analyze data from all kinds of different sources to provide managers with important insights. For example, in the case of communicating with residents, instead of manually reading through discussions, social media posts, and other sources of citizen feedback, managers can use A.I. to automate collecting, curating, and organizing this data for them.
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